There is no single lost property office for Iceland. Who you contact depends on where you last had the item: at Keflavík Airport, on an Icelandair flight, on a city bus, in a taxi or private transfer, or somewhere in Reykjavík. Work out the location first, contact that one organization the same day, and have your flight details and a precise description ready. This guide takes you through each case, written for travelers from Ireland who have already flown home or are still in Iceland.
TL;DR
- Location decides everything. Airport terminal, aircraft, bus, transfer vehicle and shop each have a separate owner, and each needs its own enquiry.
- Keflavík Airport and Icelandair flights: use the Securitas online lost and found form. Registration can take 24 to 48 hours, so check again before assuming it is gone.
- Taxis and private transfers: contact the company you booked with directly. No central office covers them.
- Reykjavík streets and landmarks: the city has no lost property department, so ask the venue, and report theft to the police on 112.
- Act fast. Storage times are limited, and Strætó, for example, keeps items for three months.
Table of Contents
- Start with where you lost it
- Lost at Keflavík Airport
- Lost on an Icelandair flight
- Lost on a bus
- Lost in a taxi or private transfer
- Lost in Reykjavík or at a landmark
- Where to look: a quick reference
- Tips that raise your chances
- Having it sent home to Ireland
- Avoid losing things on arrival day
- Our perspective: why transfers need a paper trail
- Booking a transfer you can trace
- FAQ
- Sources
Start with where you lost it
Travelers often email the wrong organization first. The most common mix-up is writing to the airline about something dropped in the terminal. Icelandair's guidance says personal property left on an aircraft or in an arrival or departure hall goes through the airport's lost property handling, not through a general airline inbox.
Before you contact anyone, write down:
- What the item is, with brand, color, size, case or cover, and any marks or stickers.
- When you last had it, as close to the hour as you can.
- Where you last had it: seat number, gate, hotel, vehicle, shop.
- Your travel details: flight number, booking reference, dates, and the name on the booking.
- Your contact details in Iceland and at home, including the international format of your Irish number (+353).
The sections below follow the order in which most Irish visitors lose things.
Lost at Keflavík Airport
Keflavík Airport (KEF) hands all found property to Securitas. According to the airport's lost and found page, you check whether your item has been found and start a claim on the Securitas website. The airport says Securitas verifies ownership before anything is returned.
The practical details:
- Registration delay: it may take 24 to 48 hours before a found item appears in the system. If your search comes up empty on day one, try again on day two and three.
- Office hours: the lost and found service is open daily from 08:00 to 16:00 Icelandic time, in the arrival hall on level -1.
- Another airline? For items left on a flight operated by an airline other than Icelandair, the airport says to contact that airline or its handling company, and notes that items lost on those flights are not left in Iceland.
If you are still in the country and passing through KEF, going to the office in person during opening hours can be quicker than waiting. Bring your boarding pass and photo ID.
Lost on an Icelandair flight
Items left on board an Icelandair aircraft follow the same route. Icelandair's items left on board page points you to the Securitas form for property left on aircraft flying to, from or within Iceland. Fill it in with your flight number, date and seat, plus a description detailed enough for staff to match the item without guessing.
A useful rule from airports elsewhere applies here too. At major hubs such as Denver, the airport's lost and found office handles items from public areas, while the airline is responsible for what is left on its aircraft. Seattle publishes the same split: Port of Seattle customer care says to contact your airline directly for baggage and that items left in the terminal go to the airport office. Keep that split in mind if your trip home had a connection in North America and you are not sure which leg you lost the item on.
Lost or delayed luggage is a different process
A suitcase that never arrived is not lost property. For that, the airport tells you to contact the relevant airline or handling company. Icelandair has a separate baggage page where you send details of what happened. Do not use the lost property form for a missing bag.
Lost on a bus
City and regional buses in the capital area are run by Strætó. According to Strætó's lost and found page, found belongings are gathered at its reception at Hafnarstræti 7 in Reykjavík. You can also email oskilamunir@straeto.is or call +354 540 2700. Key points from that page:
- Claiming hours are 09:00 to 16:00 Monday to Thursday and 09:00 to 14:00 on Friday.
- You must show personal ID to collect an item.
- Items are stored for three months, then disposed of. Clothing goes to the Red Cross.
- Strætó states that it takes no responsibility for lost property.
If you are not in Reykjavík, you cannot collect in person, so email first and ask whether they can arrange shipping, and who pays.
Lost in a taxi or private transfer
This is the case where people lose the most time. No central office handles taxi or transfer property in Iceland. The company that drove you is the only one that can check the vehicle and speak to the driver. That is why it matters to keep your booking confirmation: it holds the company name, the pick-up time and often the driver's details.
A good sequence:
- Call or message the company immediately. Drivers usually clean and check vehicles between jobs. The sooner you ask, the sooner someone looks.
- Give the pick-up time, route and seat. "Back seat, passenger side, from Keflavík to a Reykjavík hotel at 14:30" is far more useful than "yesterday."
- Describe the item without being asked. Name what is inside a bag, a phone lock screen, or a case color, so staff can verify it is yours.
- Agree on delivery. If you are home in Ireland, ask whether the item can be held for a courier or handed to you at your next stop. Expect to cover shipping costs.
If you booked with us, our team is reachable 24/7, so message us straight away with your booking details. We can check the vehicle and the driver and tell you what we find. We can't promise an item will turn up, but we can act quickly, because we know which vehicle and driver served your booking.
Check your hotel next
If the item could have been left in the vehicle or in your room, contact the hotel too. Reception staff can check housekeeping finds and tell you whether something was handed in. Treat each location as its own enquiry. The City of Reykjavík's own approach makes this necessary: its neighborhood watch material focuses on preventing break-ins and property theft, and there is no municipal service that gathers personal belongings.
Lost in Reykjavík or at a landmark
The city of Reykjavík does not operate a lost property office for personal belongings. Its Public Health Authority page covers blighted land and unregistered vehicles on city ground, not wallets or phones. So the useful steps are:
- Return to the place. Ask at the shop, restaurant, museum, geothermal pool or tour desk where you were. Staff often keep a drawer of found items.
- Contact tour operators. If you lost it on a day tour, tell the operator the date and departure time.
- Report theft to the police. If you think the item was stolen, not mislaid, call 112, the emergency number in Iceland. Tell the dispatcher it is a theft report and that you are a visitor. A police report is also something your travel insurer will normally ask for.
The Blue Lagoon and Sky Lagoon are where many visitors lose items, because belongings move between lockers, changing rooms and bags. Check with the lagoon's reception first, then with your transfer provider if you rode there in a private vehicle.
Where to look: a quick reference
| Where you lost it | Who to contact | What to know |
|---|---|---|
| Keflavík terminal | Securitas lost and found form | Allow 24 to 48 hours for registration; office open daily 08:00 to 16:00 on level -1 |
| Icelandair aircraft | Securitas form, via Icelandair guidance | Have flight number, date and seat ready |
| Another airline's aircraft | That airline or its handling company | Items from those flights are not left in Iceland, per the airport |
| Strætó bus | Strætó reception or email | ID required; three-month storage |
| Taxi or private transfer | The company you booked with | No central office exists |
| Shop, restaurant, attraction | The venue itself | Each location is a separate enquiry |
| Suspected theft | Police, 112 | Ask for a written report for insurance |
Tips that raise your chances
Be quick. Lost property is stored for a limited time. At Strætó it is three months. An item can also be sent on, donated or disposed of if nobody claims it.
Do not wait to be contacted. Nobody is searching for the owner of an unmarked phone or jacket. Submit the form yourself and check status again after a couple of days.
Send photos. If you have a picture of yourself with the item, or a cloud account that shows your device, share it. It helps verify ownership.
Lock or track your phone. Use the find-my-device function on your phone, and set a message on the lock screen with an email address, not only a phone number, since your Irish SIM may be off.
Put a label inside bags. A card with an email address inside a bag or camera case can get it back to you without paperwork.
Call your insurer. If the item is valuable, your travel or home insurance may need a report number before you can claim. Ask your insurer which documents it needs.
Having it sent home to Ireland
Many airport and venue offices will not post items automatically. Ask three questions when you speak to them:
- Can you ship internationally, and to Ireland specifically?
- Who pays, and how do I pay in advance?
- Do you need a copy of my ID or a proof of ownership first?
For high-value items like phones and laptops, ask for a tracked service with a signature on delivery. Keep every email, since you may need them for insurance or customs queries.
Avoid losing things on arrival day
Most losses happen in the handover moments: leaving the aircraft, collecting luggage, getting into a vehicle, checking into a hotel. Our readers get the best results with simple habits:
- Do a seat-pocket and overhead-bin check before you leave the aircraft.
- Keep passport, phone and wallet in one zipped pocket until you are in your hotel room.
- When you leave a vehicle, look at the seat, the floor and the door pockets. Ask the driver to wait while you do it.
- Photograph your luggage tags and your bag contents before the trip.
We have written more on how luggage handling works in Iceland and on verifying details of an airport transfer, which also helps you keep a clear record of the vehicle and driver for your trip.
Our perspective: why transfers need a paper trail
From where we sit, a lost item in a transfer is rarely a mystery if the booking details are clear. We know which vehicle served which booking, at what time, and who drove it. That is why we ask you to keep your confirmation and contact us on the booking, not through a general channel.
The other half of the story is your own checks. Our drivers are professional, licensed and English-speaking, and our door-to-door service means you step out at your accommodation with your bags. Even so, a phone slipping between a seat and a door is easy to miss in the dark of a winter afternoon. We encourage guests to do a last look together with the driver, and to message us if anything feels missing as soon as they notice it, not days later.
And if you are traveling in a group, nominate one person to count bags and small items at each stop. Families with children and school groups lose the most small things, so a quick headcount of items at every handover pays off.
— Sergiu
Booking a transfer you can trace
A private transfer gives you one named company to contact if something goes missing. With us, you get a fixed price, instant confirmation, flight tracking that adjusts to delays, and 24/7 support. The Keflavík Airport and lagoon transfers start from 45 USD per traveler for the airport to Reykjavík, and from 36 USD per traveler for the Blue Lagoon or Sky Lagoon. You can cancel for a full refund up to 24 hours before pick-up. If you need a different route, request a quote with your pick-up and drop-off locations and our sales team replies within 24 hours. Our guide to changing your drop-off explains how to update details once you have booked.
FAQ
Who do I contact if I lose an item on my Icelandair flight?
Use the Securitas lost property form linked from Icelandair's items left on board page. Include your flight number, date, seat and a detailed description. Registration can take 24 to 48 hours, so check back before you assume it was not found.
Where do taxi drivers leave lost property?
There is no central drop-off point in Iceland. Each taxi or transfer company handles found items itself, so you need to contact the company you rode with and give the time, route and a description. Keep your booking confirmation or receipt, since it identifies the company and the trip.
How do I register a lost item at Keflavík?
Go to the Securitas lost and found page linked from the Keflavík Airport website and search for your item, then start the claim. You can also visit the office on level -1 of the arrival hall, open daily from 08:00 to 16:00 Icelandic time. Bring ID and your boarding pass.
How do I get lost items back from the airport if I am already home in Ireland?
Submit the online form first, then email to ask whether the item can be shipped to you and what it will cost. Expect to prove ownership with a description, photos or receipts. Ask for a tracked service for anything valuable.
Is there a lost property office in Reykjavík?
No. The city has no central office for personal belongings. Ask the venue where you lost the item, and call 112 if you believe it was stolen.
Sources
- Items left on board, Icelandair
- Lost and found, Keflavík Airport
- Lost or delayed baggage, Icelandair
- Lost and found, Strætó
- Lost and Found, Denver International Airport
- Contact SEA Customer Care, Port of Seattle
- Upkeep and unregistered vehicles, Reykjavík
- Neighborhood watch, Reykjavík